PLEASE NOTE, we ask guests to remain home if symptoms occur including fever, chills, shortness of breath and muscle or body aches, OR if you are currently awaiting COVID-19 test results. Please know we wish you well, and look forward to your future stay. For more information or if you need to reschedule your reservation, please call our team at 1-800-225-6343.

Rest assured, our entire hospitality team is monitoring the impact of the Novel Coronavirus (COVID-19) and want to assure you we are taking necessary steps to offer the best experience possible for all of our guests and staff. We are closely monitoring the Centers for Disease Control (CDC) and Prevention and the World Health Organization’s statements regarding COVID-19 cases and are following guidelines from these agencies and local health departments.

For the safety of our guests and associates, we conduct temperature checks in high traffic areas to ensure bodily temperatures are below the maximum CDC recommendation of 100.3 degrees. We also recommend Big Cedar guests wear a mask when they cannot socially distance themselves from other families.

To help support these measures, signage has been placed throughout the property, recommending guests follow the stated mask suggestions of the Taney County Health Department.

WE ARE COMMITTED TO CARE AND CLEANLINESS
The well-being of our guests and associates is of paramount importance. Big Cedar has always been committed to caring for its guests and the cleanliness of its property. In addition to what we do every day, we have implemented the following actions to be at the forefront of our daily operation:

• At our attractions and in our shuttles, we are disinfecting all commonly touched screens, keypads, handles, phones, counters and switches, multiple times daily, with CDC recommended products. 
• Our housekeepers have added extra sanitation steps to include utilizing disinfectant products in sleeping rooms with a heightened focus in restrooms, kitchens and dining areas so you can relax knowing your accommodation has been cleaned with precision.
• We have placed hand-sanitizing stations strategically across the property to ensure you have access to this vital hygiene tool.
• We have implemented Social Distancing Protocols in necessary outlets.
• Overnight guests are provided masks in-room upon check-in.
• Additional masks are available for purchase in our Gift Shop.
• Big Cedar Associates, in public-facing positions, wear masks during their workday to help promote associate and guest health.

EQUIPPING OUR ASSOCIATES TO BETTER SERVE YOU
Our associates are the foundation of our success – their health, safety and knowledge are vital in providing you an optimal experience. We are supporting our associates to better care for you during your stay by:

• Providing associates with hand sanitizer and protective equipment.
• Utilizing surface sanitizers and other items in accordance with CDC recommendations.
• Providing associates with face masks during their shifts.

FRESH AIR IN THE GREAT OUTDOORS
We are honored to offer you a secluded getaway at Big Cedar Lodge – away from the crowds, in the middle of the great outdoors. We hope to host you soon and help you create memories that will last a lifetime.

For the most updated information, please refer to the Centers for Disease Control and Prevention or your local health authority.