Frequently Asked Questions
Still have questions about Big Cedar Lodge? Check out our frequently asked questions for our different attractions and departments.
If you need further assistance, contact us at 1 (800) 225-6343.
General Resort Questions
Do you allow pets at Big Cedar?
Big Cedar Lodge is a pet-free resort. However, we do allow service animals. For information on what constitutes a service animal, see the American Disabilities Act website.
Do you allow pets at Mountain Cottages?
The Cottages at Mountain Top are pet-free. However, we do allow service animals. For information on what constitutes a service animal, see the American Disabilities Act website.
Do you allow pets at Camp Long Creek?
Yes, we do. Click HERE to download and review the pet policy information.
All reservations will require a deposit equaling (2) night’s stay at the time of booking. If you are staying only one (1) night, you will be charged in full (one night) at the time of booking. The deposit is refundable, less a $25 cancellation fee, up to twenty-one (21) days prior to your arrival. website.
Cancellations made less than twenty-one (21) days prior to your arrival will result in forfeiting one hundred (100%) of your deposit. You will be charged for any missed date, no show or early departure at the nightly rate of your original reservation. If you are making consecutive or multiple reservations, a separate deposit will be required for each reservation and the cancellation/refund/change policy set forth, in this policy, will apply to each reservation separately.
If you make changes to your reservation at any time after booking (including changing stay dates, reducing the number of nights stayed, and changing accommodation types), you will be assessed a $25 change fee.
What are the check-in and check-out times?
Check-in: 3:00 PM
How old do you have to be to check in?
You must be 21 years or older to check in at Big Cedar. The only exception made is for active-duty personnel, in which case you can be 18.
Where do you check-in for Big Cedar?
You will check-in at our registration building.
612 Devil’s Pool Road
Ridgedale, MO 65739
Where do you check-in for Camp Long Creek?
1368 Long Creek Rd
Ridgedale, MO 65739
Do you have laundry facilities?
Yes, we have laundry facilities at both our Valley View Lodge and Falls Lodge. Both are located on the 2nd floor of each building.
Are the laundry facilities complimentary to guests?
Our laundry machines are complimentary for our guests. We recommend that you bring your own laundry detergent. Laundry detergent is also available from the vending machines located near the laundry machines and can be purchased with either cash or coins.
Do you have ice machines at your facility?
Yes, we have ice machines on the 2nd floor of Falls Lodge and on the 1st floor of Valley View Lodge.
Do you have vending machines at Big Cedar?
Yes, we have vending machines at both our Falls Lodge on the 1st, 2nd and 3rd floor and at our Valley View Lodge on the 1st and 2nd floors.
Do you provide firewood for the wood-burning fireplaces?
Yes, firewood will be stocked daily for cabins and cottages with wood-burning fireplaces. Firestarter kits, kindling and matches are also provided upon request.
Does Big Cedar supply the gas for grills?
Where do you go to check out equipment for Pickle Ball, Volleyball, Shuffleboard, games and DVDs?
You can get all of that equipment at our Guest Services desk in the registration building.
What are the hours to rent Pickle Ball, Volleyball, Shuffleboard?
Guest Services rents out Pickle Ball, Volleyball, and Shuffleboard from 8 am - 7 pm. Guests renting that equipment will need to be 18 years of age or older.
What are the hours to rent DVDs or board games?
DVDs and board games are rented 24/7.
Do Big Cedar guests have access to Camp Long Creek?
Big Cedar guests can gain access to the park by stopping at the welcome booth and providing their room number, however, Big Cedar guests will not be permitted to use the Camp Long Creek swimming pool.
What shuttle service is provided complimentary to Big Cedar Lodge Guests?
We provide shuttle service on-demand from your location to any location on the main resort campus of Big Cedar Lodge. We also offer Complimentary Shuttle Service to all off-site golf locations, Top of the Rock, Anglers Lodge Hollister, and Camp Long Creek.
What shuttle service is provided complimentary to Camp Long Creek Guests?
We offer an on-demand shuttle service to and from Camp Long Creek. Please download the Big Cedar Shuttle app to summon a shuttle at your convenience. With this service, you can see where shuttles are in relation to your location, get estimated wait times, request a ride, and more. You may also call our shuttle dispatch office at 417-339-5104 to request a ride.
What schedule do your complimentary shuttles run on and how do I get one?
Courtesy shuttle services for the Big Cedar property are offered daily from 6:00 am to Midnight. To request a complimentary shuttle pickup, please download the Big Cedar Shuttle app to summon a shuttle at your convenience. With this service, you can see where shuttles are in relation to your location, get estimated wait times, request a ride, and more. You may also call our shuttle dispatch office at 417-339-5104 to request a ride.
Can my children ride the shuttle?
Yes, children may ride the shuttle, however, to ride without an adult, they must be at least 13 years old.
Do you provide a shuttle service to Top of the Rock?
We provide shuttle service on-demand from your location to Top of the Rock. To request a complimentary shuttle pickup, please download the Big Cedar Shuttle app to summon a shuttle at your convenience. With this service, you can see where shuttles are in relation to your location, get estimated wait times, request a ride, and more. You may also call our shuttle dispatch office at 417-339-5104 to request a ride
While visiting Top of the Rock we offer a complimentary shuttle transportation loop between the Johnny Morris Cave and Nature Trail and the Top of the Rock Dining, Museum, and Golf.
*Sign-up is not required. Check out our Big Cedar Shuttle App to see wait times for these loop transportation services!
Do you provide a shuttle from the Springfield and Branson Airports?
Yes, we do. A shuttle from both airports can be arranged. Depending on the number of guests and the vehicle style requested rates will vary. Please call our dispatch office at 417-339-5104 for details at least 24 hours prior to your arrival.
Can I preschedule a shuttle ride from my cabin for a specific pickup time?
We do not pre-schedule shuttles, however, you can download the Big Cedar Shuttle app to summon a shuttle at your convenience. With this service, you can see where shuttles are in relation to your location, get estimated wait times, request a ride, and more. You may also call our shuttle dispatch office at 417-339-5104 to request a ride.
What hours do you operate the complimentary shuttle?
6:00 AM to Midnight daily.
Are your Big Cedar Lodge and Camp Long Creek shuttles ADA accessible?
Yes, we can offer ADA-accessible vehicles at either location, we do ask, if possible, to have the guest provide their agenda to us upon check-in so as to not encounter a wait.
Are your Top of the Rock complimentary shuttles ADA accessible?
Top of the Rock shuttles that operate between the Top of the Rock Welcome Center and the Mammoth Room are not ADA equipped, however, we do offer complimentary valet parking at the mammoth room, so no walking is involved.
Do you provide transportation to the offsite locations operated by Big Cedar Lodge?
We currently offer Complimentary Shuttle Service to all off-site golf locations, Top of the Rock, Anglers Lodge Hollister, and Camp Long Creek. You can request rides to any of these off-site locations by downloading the Big Cedar Shuttle App or Calling the Shuttle Dispatch office at 417-339-5104.
What steps do you take to social distance and sanitize shuttles for guests?
Shuttles are sanitized and wiped down between guests. Also thoroughly cleaned after each shift and deeply sanitized once a week
Do you have to be a guest of Big Cedar Lodge or Camp Long Creek to use the shuttles?
Shuttles are available for all overnight guests and day visitors of Big Cedar Lodge or Camp Long Creek. Shuttles are also available to guests that boat into the marina.
Top of the Rock
Top of the Rock Entry Fee: In order to gain access to Top of the Rock amenities and attractions, there is a $10 entry fee. Special entry fees may apply during holidays and special events.
Can we bring our pet?
Top of the Rock is a pet-free attraction.
Can we bring a cooler?
Coolers are not permitted. However, Top of the Rock offers many convenient snack and dining options.
Is the cart included in the price for Lost Canyon Cave & Nature Trail?
What kind of discounts do you have?
We have a 10% military/veteran discount.
What kind of carts do you have?
We have two and four passenger golf carts.
Are you open year round?
Yes, weather permitting.
When did Lost Canyon Cave & Nature Trail open?
We opened after Bass Pro Shops Legends of Golf in 2014.
Are reservations required for Lost Canyon Cave & Nature Trail?
Reservations are not required however our online Single Day Tickets are priced at variable rates offering you the opportunity to visit on a day that best fits your budget and schedule. Prices do increase daily, so the earlier you PICK-A-DAY, the more you’ll SAVE! Same Day walk up ticket prices are generally higher than our online pricing
Do you close the trail if it is raining?
The trail only closes for lightning and ice.
How many waterfalls are on the trail?
There are nine waterfalls on the Lost Canyon Cave and Nature Trail. We have many more on the property.
What is the difference between the Lost Canyon Cave and Nature Trail and the Nature Walk?
The Lost Canyon Nature Trail and Cave is self-guided on a golf cart and the Nature Walk is a guided walk with our fitness instructor.
Are all of the waterfalls on the Lost Canyon Cave and Nature Trail natural?
We enhance them so everyone has the same experience, year round.
How long is the Lost Canyon Cave and Nature Trail?
The Lost Canyon Cave and Nature Trail is 2.5 miles and returns you back to where you started, at the Welcome Center.
Can I also visit the Museum?
Your admission to The Lost Canyon Cave & Nature Trail also includes admission to the Ancient Ozarks Natural History Museum! Please note, both visits much be used on the date selected.
How long does it take to see both?
You need to allow yourself at least three hours to enjoy both the Ancient Ozarks Natural History Museum and the Lost Canyon Cave and Nature Trail. The tickets never expire, therefore some guests prefer to do one activity per day.
Were all of the arrowheads in the display case at the Top of the Rock Welcome Center found in the Ozarks?
They were donated to us by collectors from all over the country.
What is the countertop in the Top of the Rock Welcome Center bathroom made out of?
It is made out of poured concrete.
Is the cave trail handicap accessible?
Yes, the trail is accessible for guests who have the ability to be transferred to a golf cart. For your safety, motorized wheelchairs, ECVs, segways, and other motorized transportation devices are not allowed on the trail.
Can you go in the sinkhole?
At this time, the Cathedral of Nature is under construction but we will post updates on our Facebook page if it opens to the public!
What is in the Ancient Ozarks Natural History Museum?
There is a wide variety of Civil War, prehistoric animals, American wild west and Native American artifacts representing a walk through the Ozarks. It is one of the most significant collections of Native American and Civil War artifacts ever assembled.
Were all of the artifacts found locally?
The artifacts in the museum were found all across America, and our woolly mammoth came from Siberia, Russia.
How long does it take to complete the Lost Canyon Cave & Nature Trail and the Ancient Ozarks Natural History Museum?
You need to allow yourself at least three hours to enjoy both the Ancient Ozarks Natural History Museum and the Lost Canyon Cave and Nature Trail.
What is the average pace of play?
- Payne's Valley: 5 hours
- Ozarks National: 4 hours and 30 minutes
- Buffalo Ridge: 4 hours and 30 minutes
- Top of the Rock: 1 hour and 45 minutes
- Mountain Top: 2 hours
Do you have a caddie program?
We currently offer forecaddies at all Big Cedar courses by request. To request your forecaddie, please contact our caddie manager at firstname.lastname@example.org.
What is your dress code for men?
Proper golf attire, including collared shirts, is required for men over 12 years old.
What is your dress code for women?
Proper golf attire, no bathing suits, or tank tops.
Do the carts have built-in GPS monitors?
Yes, all golf carts have built-in GPS units. Please note: Mountain Top is a walking-only course and does not offer golf carts. Digital range finders are provided, at no charge, in the respective pro shop. Players may check out range finders in exchange for their I.D.
I'm playing golf but I have someone coming with me who just wants to ride along, is that ok?
Riders are allowed for a rider fee for anyone not playing golf. At Mountain Top, they may walk with you at no charge. We ask that anyone who will be hitting shots on the course pay a greens fee to limit any confusion there may be with someone who has not paid playing golf on the course.
- Paynes Valley Rider Fee: $75
- Ozark National Rider Fee: $45
- Buffalo Ridge Rider Fee: $45
- Top of the Rock Rider Fee: $30
Is Mountain Top hilly and difficult to walk?
The course is mostly along a ridgeline, and there are a couple of uphill walks at the beginning and end of the round. However, the majority of the course is relatively flat or downhill with less than 2 miles of total walking.
Are there carts or special accommodations for players with disabilities at Mountain Top?
Mountain Top does not allow carts on the course, other than walking pushcarts. We are happy to offer carts and accommodations for individuals with disabilities at our other courses (Payne's Valley, Ozarks National, Buffalo Ridge, and Top of the Rock) when weather and course conditions allow.
How fast are your greens? What is Stimp speed?
Our green speeds average between 9.5 and 11 on the Stimpmeter depending on the day and weather conditions.
Can multiple people use the same golf clubs?
For pace of play purposes and standard course etiquette, all players must play out of their own bag. Rental clubs are available for purchase in the pro shop.
What kind of grass do you have on the course?
Payne's Valley, Buffalo Ridge, Mountain Top, and Ozarks National all have Zoysia fairways and bentgrass greens. Top of the Rock features bentgrass tee boxes and bentgrass greens.
When does your grass go dormant?
Our fairway zoysia is typically dormant and yellow from the last week of October through March. It will typically greens back up towards the beginning of April and stay green through most of October. Weather and soil temperatures will affect the exact dates.
Can I wear metal spikes, boots, high heels, etc.?
We are a soft spike golf shoe facility; you may also wear tennis shoes.
We have five players. Can we all play together?
We allow a maximum of four players per group. You may have three players in one group and two in another.
Can I bring my own alcoholic beverages?
Outside alcoholic beverages are not allowed, but we offer beverages for purchase at the pro shop.
Do I have to stay overnight at Big Cedar to use Fun Mountain?
Fun Mountain is open to the public, and we encourage everyone to visit!
What are the age and height requirements for the ropes course?
There is not an age minimum. Participants must be over 48" tall and less than 285 pounds. Shoes with a closed-back are required.
What are the age and height requirements for drivers and riders for go-carts?
8 years old and 50” to drive. 4 years old and 36” to ride with an adult.
What are the requirements to ride Flip Zone?
7 years old and 48” to drive. Shoes with a closed back are required.
How does bowling work?
Bowling is priced for the lane per hour. Each lane can fit up to 6 people.
How many people can play Laser Tag at the same time?
We can have up to 10 players at a time.
Do I have to use everything on the game card the day I purchase it?
Everything you purchase on the card is good for two years from the date of purchase.
Do I need to make reservations for anything at Fun Mountain?
All attractions are first come, first served.
How do tickets and prizes work?
Arcade games work in three ways: some games are played for fun such as the racing game and you do not win any tickets, some are prize games such as claw machines will dispense the prize, and lastly, some are ticket counting games will load the tickets won onto the game card electronically.
All prizes in the redemption area can be redeemed with tickets won in the arcade.
Is there a minimum that I need to load onto a game card?
There is not a minimum but there are bonuses available for purchases over $50. Please check with Fun Mountain staff on the most current information regarding bonuses.
How far in advance should I book my spa appointment?
Advanced reservations for services are highly recommended. Payment is taken at the time of booking. Before your arrival, you may call 1-800-225-6343 to book reservations. Same-day reservations are welcome, and as always, we will make every effort to accommodate your needs. If you are already a guest at Big Cedar, simply dial extension 5201. If you need to cancel an appointment, you must do so at least 24-hours prior to your scheduled treatment time to avoid being charged for the service.
Who will be performing my spa treatment?
All treatments are provided by male and female licensed professionals. If you have a gender preference, please indicate your preference, but we cannot guarantee we will be able to accommodate. Couples’ massages are limited and made by prior arrangement. Please call the spa front desk at 417-339-5201 to book all couples’ massages.
What time should I arrive for my appointment?
We encourage all guests to complete waivers on line before their arrival. Arrive approximately 30 minutes early. By arriving early, you’ll be able to relax and enjoy your spa experience. Remember that each appointment is precisely timed. As a courtesy to our guests, all appointments begin and end on time. Our co-ed grotto pool and men or women’s steam room, dry sauna and walk-in hot pool amenities may be used before or after your massage, facial or body treatment. Please remember to bring your bathing suit.
Should I disrobe entirely for my spa treatments?
Our staff has been trained to respect the privacy of our guests. During each treatment, the areas of the body not involved will be covered. You can dress down to your comfort level during your session.
Is gratuity included in the cost of the service?
A 20% service charge will be added to all Spa Services. You may add additional gratuity at your discretion.
Should I bring my bathing suit?
We encourage all guests 18 and over to bring a bathing suit. We require bathing suits in the grotto pool area. Bathing suits are also available for purchase at Cedar Creek Spa and The Shoppe. If you are having massage and nail services, we strongly suggest booking nail services after your pool time to prevent chipping and polish issues.
May I use spa pools and amenities?
Spa pools and amenities are reserved for guests 18 and over who have a massage, body treatment or facial service booked that day.
Can I bring my child?
All Spa amenities and pools are reserved for spa guests 18 and over with massage, body treatment or facial services booked that day. Children are permitted in designated areas of the spa if they are receiving a spa treatment and with a parent. If your child is not receiving a spa service, call Guest Services at 1-800-225-6343 to learn about Kids' Club availability.
May I bring my own liquor?
No. Cedar Creek Spa offers a selection of beer and wine options, available for purchase from the spa front desk. There is a limit of two alcoholic beverages per day per adult guest at the spa.
Do you have a pistol, rifle or archery range?
We are currently are a shotgun only facility. We hope to have other shooting experiences set up soon!
What is the age limit?
We suggest participants be 14 years and older for shotguns, but we have multiple offerings for youth. Any age can be approved by Range Supervisor/Management.
Can you bring your own gun and what are the restrictions?
Yes. We do not allow anything bigger than a 12 gauge and the minimum barrel length is 24”.
Can you bring your own ammo and what are the restrictions?
Yes, 2 ¾” target loads only and no shot size larger than #7.5. Lead or steel shot is acceptable.
Do I need gate access?
No, the gate will be open during normal operating hours.
What is the weather policy?
The shooting academy will remain open during light rain. If there is hard rain or lighting, guests may shoot at their own risk and be aware of the chance of ceasefire or closure.
If we are not staying at the resort can we use Bent Hook Marina?
Since Bent Hook is a non-commercial marina, it is sanctioned to only service guests staying at the resort. Guests not staying at Big Cedar or Wilderness Club are welcome to use Long Creek Marina, our public marina.
Do you offer fishing licenses?
Bent Hook Marina offers Missouri Fishing Licenses for residents and non-residents. You can purchase a day license (valid from time purchased to 11:59PM) for $8. Annual licenses are $49 for non-residents and $12 for residents.
At what age is a fishing license required?
Anyone 16 and older will need a MO fishing license to fish on Table Rock Lake. Missouri residents 65 and older do not need a license.
What are the age requirements for complementary activity watercraft? (Paddle boats, canoes, and kayaks)
We ask that small children are accompanied by an adult, but there is no age requirement. Someone 18 years or older will need to complete a waiver and be briefed on rules/safety info.
How many people fit on paddle boats, kayaks or canoes?
Paddle boats seat 4, kayaks seat 1 and canoes seat 3 people.
Do you have rental rods?
We offer two types of rental options– spin cast (push button) or open-faced (spinning) reels. Each is $12 and come with small tackle box with 2 hooks, weights and a bobber.
Do you have live bait?
Yes, we offer Canadian nightcrawlers (worms), black head crappie minnows and African crickets (available in summer months).
Do you have grocery items?
Yes, we offer half gallons and pints of 2% (chocolate, skim and whole milk. We also offer loaves of bread, various food choices and over the counter medicinal items, similar to what you would find in a convenience store.
Can you bring your own drink items on rental boats?
Yes, we also offer a limited number of complimentary coolers to borrow. A variety of coke products, beer and wine are available for purchase.
Where can we fish from land at Big Cedar? What about Camp Long Creek?
A guest can fish anywhere from shore. We have two fishing piers in the cove that we encourage guests to use. Fishing is prohibited from boat docks and marinas. At Camp Long Creek, you must fish 100 feet away from docks.
How old do you have to be to rent a boat or personal watercraft?
A guest must be 18 years or older and have a boater's safety permit from any state to rent watercraft. Guests born before January 1, 1984 are also eligible to rent watercraft.
What if we do not have a boater's license or forgot ours?
Bent Hook Marina offers a temporary 7-day license that can be done once per lifetime. This costs $9 and requires a valid driver license and credit card
How far away is Camp Long Creek from Big Cedar?
Camp Long Creek is located 3 miles West of Big Cedar Lodge on Highway 86.
Is there a laundry facility at Camp Long Creek?
There are coin-operated laundry machines at Camp Long Creek.
Is the pool zero entry (no stairs)?
Yes, the infinity pool is zero entry with an ADA lift. The pool is also accompanied with a hot tub.
Does each unit have a grill?
Each unit has a picnic area with a picnic table and fire pit/grill. Please bring your own cooking utensils and supplies as none are provided for the fire pit/grill. (charcoal is available for purchase at the Marina). There are two covered community gas grill sites with two gas grills in each area. Community grills are offered on a first-come, first-served basis, and you must clean up after yourself. Please note, portable gas grills are not allowed on porches.
Do the community grills come with grill tools?
Yes, all community grills are complete with grilling tools.
Can there be a rollaway in the room?
We do not currently offer rollaway beds.
When does Camp Long Creek open?
Camp Long Creek is now open for reservations. Guests can check in at 3:00 PM and check out at 11:00 AM.
Can we take dogs on boats?
Yes, cleaning or damage fees apply as necessary.
What do annual slip renters receive?
Annual slip renters will receive 2 entry gate keys.
Is there a fee to go to the marina store for souvenirs, fishing license, bait, etc.?
There is an $8 daily entry fee per vehicle.
What if I have an overnight slip reserved but have not checked in?
The welcome booth should have a list of both boat reservations and slip reservations.
Do guests renting camping units need a hang tag?
No, their QR code will get them in the gate.
Do Big Cedar guests have access to Camp Long Creek?
Big Cedar guests can gain access to the park by stopping at the welcome booth and providing their room number, however, Big Cedar guests will not be permitted to use the Camp Long Creek pool.
Do guests staying at the Cliffs, Wilderness and Paradise Point have access to Camp Long Creek?
Cliffs guests may enter with no fee. They will be given a QR code to access Camp Long Creek upon check-in.
Does Camp Long Creek provide firewood?
Yes, we provide firewood for overnight guests only, not daily visitors.
Will there be handicap-accessible parking & seating?
ADA parking will be available as an add-on during the booking process on Ticketmaster.
ADA seating will be assigned upon arrival to the venue by exchanging your General Admission ticket for an ADA ticket. This exchange will be available upon arrival at the venue.
Is the arena handicap accessible?
Yes, currently Thunder Ridge Nature Arena has ADA parking in Lot 6. There will be designated ADA platforms on the floor for Missouri Thunder Days and for the Garth Brooks concert, as well as other designated ADA seating areas.
What is the seating like?
All tickets for Missouri Thunder Days will be in assigned seats in the Floor Suite area.
The Garth Brooks Concert will offer 1200 Assigned Seat tickets in the floor-suite seats (these concert seats are all at the same price tier and will be sold on a first-come, first-served basis on Ticketmaster).
For PBR Events the only available assigned seating is in the floor suite area. All other tickets have unassigned seating in the lawn area.
For the Garth Brooks Concert, there will be 1200 Assigned Seat tickets in the floor suite area, with the remaining General Admission tickets as standing-only access on the lawn area.
For security purposes, General Admission ticket holders will not have access to the floor suite area, and Assigned Seat ticket holders will not have access to the lawn area.
Should I bring a lawn chair?
No, do not bring lawn chairs. Most general admission tickets are located on a terraced lawn. We encourage you to bring blankets that lay directly on the ground if you are purchasing tickets in the lawn areas.
Are guests permitted to tailgate?
Yes, tailgating is encouraged, however, there will be no fires or grills allowed.
Are there stairs or hills to climb?
Yes. The lawn area is located on a terraced hill. This is a gentle slope but may cause difficulty with mobility issues.
How can I buy tickets?
At this time, all tickets for both the Missouri Thunder Days and Garth Brooks events will exclusively be available through Ticketmaster.
If I am a Big Cedar guest, can I purchase tickets through Big Cedar?
At this time, all tickets for both the Missouri Thunder Days and Garth Brooks events will exclusively be available through Ticketmaster. If this changes, resort guests will be notified by Big Cedar Lodge.
Is there a fee for parking?
Yes. There will be a fee for parking. Parking passes will be available for purchase through Ticketmaster when you purchase your ticket. When you arrive at Thunder Ridge Nature Arena for your event, an attendant will scan your ticket and admit you into the parking facility. Please rideshare if possible to minimize traffic congestion.
Are coolers allowed?
There will be a designated tailgating area in specific parking lots during allowed times; however, no coolers or outside food and beverage will be permitted in Thunder Ridge Nature Arena.
Can I bring food or beverage from outside the venue?
No, food and beverage from outside the arena will not be permitted.
Can I use cash to purchase concessions and merchandise?
No, Thunder Ridge Nature arena does not accept cash. Please bring a debit card or credit card to make transactions inside the venue.
Are purses/bags allowed?
Small purses and handbags are permitted and will be subject to a security check upon entering Thunder Ridge Nature Arena. No backpacks, duffle bags, large sacks, or cases will be permitted inside Thunder Ridge Nature Arena. Guests will be asked to return these items to their vehicles.
Are pets permitted?
Pets are not permitted to attend these events.
Do I need a ticket for my child?
Infants 23 months and younger are permitted entry as a "lap child" and will not be required to have a ticket for entry. Any child 24 months old or older will require a ticket for entry.
Are strollers allowed inside the venue?
Strollers will not be permitted inside Thunder Ridge Nature Arena.